COCO STUDIO FAQ’s
What is Reformer Pilates?
Our 50 minute dynamic and innovative low impact reformer workouts fuse modern results-driven resistance training into the base of Pilates.
The machine works the whole body resulting in a low impact method that integrates breath with movement and activates your deep core muscles.
Expect your heart rate to spike and muscles to burn. Get ready to be challenged and enjoy the feel-good after-glow!
What options do I have for buying classes?
We offer monthly memberships (from Sept 2022) drop-in classes, and class packs.
Find the option that suits you best on the Studio Pricing page of our website. You’ll see, the more you commit, the more you save.
How do I pay?
Sign up to a Coco Studio account using our Punchpass booking portal, then download the Punchpass app and login using your account details.
All classes must be booked and purchased and booked online.
How do I book classes?
Log in to your Coco Studio account using Punchpass. Select the date and time, then click book!
We recommend you select the calendar reminder to receive a notification with your booking details.
Do I need to book in advance or can I just show up?
We always recommend booking in advance as classes tend to fill up quickly.
I’m pregnant – can I still attend Coco Studio Group Classes?
You can attend our group pilates classes up until you are 15 weeks along. After this however, due to the dynamic style of training you can no longer attend group classes.
Always notify the instructor at each class. Any information received will be kept confidential and modifications for pregnancy will be delivered with the utmost discretion.
A doctor’s approval is required for high risk pregnancies.
How long before I can attend Coco Studio Pilates Classes after birth?
We ask that you wait until after you receive the all clear from your 6 week GP/Obstetrician check up.
Is there an age limit at Coco Studio?
Yes. You must be over the age of 18 years old to attend a class at Coco Studio.
What is your cancellation policy?
You have up to 8 hours prior to the start time of your class to cancel and avoid paying for the class you booked.
Cancellations outside the 8 hour window are placed back into your account for next time.
Cancellations within the 8 hour window are automatically taken from your class pack or membership.
If there is an emergency or you suddenly become unwell, we will ask for a medical certificate to reinstate the class you missed.
Please note, cancellations can only be done via your Punchpass account – we do not accept cancellations via social media, text, voicemail or email.
I can’t make the class – can you refund the session?
Unfortunately no. Our cancellation policy outlines the procedure we must follow to ensure a consistent and fair playing field for all.
If you have booked into a class and cancelled within the 8 hour cancellation window, you will lose the cost of that class.
I’m running late, can I still jump into class?
Please try to arrive 5-10 minutes early to class so your instructor can check you in and help you get settled into class.
What if a class is full and has a waitlist?
When a class is full you can join the waitlist. If a position becomes available you will be notified via email and you will be able to book a space.
How do Waitlists work?
If you have placed yourself on a waitlist, you can receive a notification anytime up to 2 hours prior to that class if a position becomes available our system will automatically send you an email and you can book on.
How many people can attend each class?
Our studio has the capacity to accommodate 5 people in a reformer class and we will be adding another two reformers in September.
What do I need to know for my first class?
Please arrive 10 minutes early to your first class. This will allow you time to meet your instructor and familiarise yourself with the studio and the Allegro 2 Reformer Bed. If you are late to class you may not be able to train. Let your instructor know of any past or present injuries so that they can provide modifications for you. We provide tap water for you to refill your water bottles.
I have never done Pilates before. Should I join a group fitness class?
That depends on the individual. Although the class can be quite intense, classes are broken down using simple exercises so all individuals get the most out of their workout. Our classes are suitable for most ages, sizes, genders and athletic abilities and we offer modifications to suit.
Can I still do Coco Studio pilates if I have an injury?
If you have chronic back pain, are coming back from an injury or are pregnant, a one-on-one session with a Physiotherapist prior to attending a group class would be recommended. Please contact firstname.lastname@example.org and we can refer you to our physio partner, Step Up Rehab, for 20% off a physio appointment prior to class.
Do I need to be fit to attend a class at Coco Studio?
No. Our classes are suitable for most ages, sizes, genders and athletic abilities and we offer modifications to suit. Classes are broken down using simple exercises so each client can work at their own pace. It is low impact and easy on the joints, however don’t be fooled, this is a group fitness class in which you will work hard! During class, it’s normal for the muscle group you’re working to shake and burn. That’s a good thing!
What do I wear to class?
Wear comfortable clothes you can sweat, stretch and move in. We recommend gym leggings or shorts and either a t-shirt or singlet top. We also encourage grip socks to be worn. Not only is it more hygienic, but you will be able to grip the Reformer bed better with your feet, making it easier for you to do the exercises properly. Grip socks are available for purchase here at the studio, but you are also welcome to bring your own grip socks.
Is there any free parking?
There is free parking available in nearby streets. Best to plan ahead and suss out the parking prior to your first visit. We recommend arriving early just in case parking in the area is busier than usual. Out of office hours tends to be pretty quiet on the streets. If you can’t find a free parking space, you can park at one of the council car parks which are very reasonably priced.
What facilities do you offer?
We provide drinking water, a bathroom, and you can purchase chilled drinks from our fridge.
Can I transfer or share sessions?
Unfortunately no. We are unable to transfer or share classes to a family member or friend. If you are unable to use your classes for a medical or other reason please contact us and we will find a solution for you.
What if my class is cancelled?
In the unlikely event we cancel a class, we will notify you immediately. The class will be placed back into your account.
Can I bring my phone into the studio during class?
You are welcome to bring your phone into the studio. We ask that your phone is switched to silent mode during class. Please note that if you choose to bring your phone into the studio, it is at your own risk. We love you to share your Coco experiences on social media. Be sure to tag us @cocoflowyoga.
How often should I come to Coco Studio?
How often you train will depend on your fitness level, what your fitness goals are, how your body adapts to the training and how well your body can recover. We recommend starting with no more than two to three classes per week and then we can always dial it up from there.
How can I see how many classes I have left on my account?
Using your Coco Studio Punchpass account, head to the ‘My Account’ in the menu which will have your pass or membership purchases and also displays how many classes are remaining in each.
Can I suspend or extend my class packs?
As a rule, we do not extend Class Passes, however there may be circumstances that we can make an exception for you. Eg: If you are planning a big holiday, please be mindful of the pack you purchase and let us know if you require a slight extension around those dates.
How do Class Pack validity dates work?
The validity of your pack is activated when you book in your first class unless indicated. If you booked your class for the 10th January, your pack is activated from this date and the expiry is calculated accordingly.
I am a student. Do you offer a discount.
Yes we offer a 10% discount on full price class packs. Share your student id card with validity date . The student discount does not apply to intro offers, drop-in classes, memberships, promotional offers, or limited edition packs.
Do you have Gift Vouchers?
Yes, you can purchase a gift voucher for any amount via your account. Vouchers are available for collection from the studio or we can mail them to you. Please contact email@example.com once you have purchased the voucher to advise how you wish to proceed.
Didn’t find what you’re looking for? No worries!
Contact us: firstname.lastname@example.org